Refund & Cancellation Policy
LAST UPDATED: JUN 2026
1. Who We Are
2. Scope of This Policy
3. Access Requests Are Not Purchases
4. General Refund Rule for Event Tickets and Paid Access
5. Event Cancellation by OFFLIMITS
6. Event Postponement
7. Event Location Changes
8. Event Format or Feature Changes
9. No-Show Policy
10. Refused Entry
11. Removal From Event
12. Age Restrictions and ID Checks
13. VIP Access and Special Access Benefits
14. Bar, Drinks and Service Availability
15. Ticket or Access Transfers
16. Duplicate, Lost or Stolen Access
17. Mistaken Purchases
18. Refund Request Process
19. Refund Processing Time
20. Fees and Non-Refundable Costs
21. Chargebacks and Payment Disputes
22. Partner, Sponsor and Commercial Payments
23. Force Majeure
24. Communication of Changes
25. Third-Party Ticketing or Payment Platforms
26. Changes to This Policy
27. Contact
This Refund & Cancellation Policy explains how refunds, cancellations, postponements, event changes, access requests and paid access may be handled by OFFLIMITS.
This policy applies to OFFLIMITS, Project X Bucharest and any future OFFLIMITS experiences, unless a specific event, ticketing platform, payment provider or written agreement states different terms.
Please read this policy carefully before purchasing any ticket, paid access, reservation, deposit or event-related service.
1. Who We Are
This website is operated by:
OFFLIMITS
Country: Romania
Email: contact@offlimits.ro
Website: https://offlimits.ro
OFFLIMITS is an event concept brand based in Bucharest, Romania, creating event experiences built around music, atmosphere, access, visual identity and social energy.
2. Scope of This Policy
This policy may apply to:
General Access
VIP Access
Partner Access
Paid tickets
Paid access confirmations
Reservations
Deposits
Guest list payments, if applicable
Event-related services
Project X Bucharest
Future OFFLIMITS experiences
Brand, partner or commercial payments, unless separate written terms apply
If a specific event has its own refund or cancellation rules, those specific rules will apply in addition to or instead of this policy.
3. Access Requests Are Not Purchases
Submitting an access request, joining a list, filling out a contact form, requesting VIP access or contacting OFFLIMITS does not automatically create a paid purchase.
An access request does not guarantee:
Event entry
Ticket availability
VIP approval
Partner approval
Guest list confirmation
Any right to attend an event
Because access requests are not payments, they do not create a refund right by themselves.
A refund may only become relevant if you make a confirmed payment for a ticket, paid access, reservation, deposit or another paid OFFLIMITS service.
4. General Refund Rule for Event Tickets and Paid Access
Paid tickets, paid access, reservations or event participation for a specific OFFLIMITS event date are generally non-refundable, unless:
The event is cancelled by OFFLIMITS
The event is significantly changed
OFFLIMITS approves a refund at its discretion
A specific ticketing policy gives you a refund right
Applicable law requires a refund
This is because event tickets and leisure activities scheduled for a specific date or period may be excluded from the general right of withdrawal under EU consumer rules.
Nothing in this policy limits mandatory consumer rights that cannot be limited under applicable law.
5. Event Cancellation by OFFLIMITS
If OFFLIMITS cancels an event completely and does not offer a replacement date or alternative solution, eligible paid tickets or paid access may be refunded.
Depending on the situation, OFFLIMITS may offer one or more of the following options:
Full refund
Transfer to a new event date
Credit for a future OFFLIMITS event
Alternative access solution
Other remedy required by applicable law
If a refund is approved, it will normally be made to the original payment method.
6. Event Postponement
If an OFFLIMITS event is postponed to a new date, your ticket or paid access may remain valid for the new date.
If you cannot attend the new date, you may request a refund or credit by contacting:
contact@offlimits.ro
The request should be sent within 7 calendar days after the postponement announcement, unless a different deadline is communicated.
If you do not contact us within the stated period, your access may remain valid for the new date and no refund may be available, unless applicable law requires otherwise.
7. Event Location Changes
OFFLIMITS experiences, including Project X Bucharest, may involve private or selected locations.
The exact location may be announced closer to the event date through official channels.
A change of location within Bucharest or nearby areas does not automatically create a refund right, unless the change materially affects the event or applicable law requires a refund.
Location changes may happen for operational, venue, safety, legal, weather, capacity or security reasons.
8. Event Format or Feature Changes
OFFLIMITS may change event details where necessary.
Changes may include:
Entry process
Access flow
Opening or closing times
Music or performance elements
Visual setup
Bar or service availability
VIP area layout
Partner activations
Guest capacity
Security rules
Venue rules
Wristband or QR validation process
Program or experience flow
Minor changes do not automatically create a refund right.
If a major change significantly affects the event experience, OFFLIMITS may offer a refund, credit, transfer or alternative solution depending on the circumstances.
9. No-Show Policy
If you do not attend the event, you will not be entitled to a refund.
No refunds will be provided if:
You do not show up
You arrive after entry closes
You arrive too late to use your access
You choose not to attend
You forget your confirmation, QR code or access proof
You fail to check official updates
You go to the wrong location due to not following official instructions
It is your responsibility to check official OFFLIMITS communication before the event.
10. Refused Entry
No refund will be provided if entry is refused because you do not comply with event rules, venue rules, security requirements or applicable law.
Entry may be refused without refund if, for example:
You do not meet the age requirement
You cannot provide valid government-issued ID
You provide false, altered or suspicious ID
You use a fake ticket, fake QR code, fake wristband or fake access confirmation
Your access confirmation does not match your identity, where identity checks are required
You are visibly intoxicated or unsafe
You behave aggressively, abusively or dangerously
You harass, threaten or harm other guests, staff or venue representatives
You bring prohibited items
You refuse a permitted security check
You do not follow staff, security or venue instructions
You damage property
You breach OFFLIMITS Terms & Conditions or Event Rules
OFFLIMITS, venue staff and security staff may make entry decisions for safety, security, legal and operational reasons.
11. Removal From Event
If you are removed from an event due to misconduct, rule violation, safety concerns, property damage, harassment, violence, intoxication, illegal activity or non-compliance with staff instructions, no refund will be provided.
You may also be held responsible for damage, loss, costs or legal consequences caused by your behavior.
12. Age Restrictions and ID Checks
Some OFFLIMITS events may be restricted to guests aged 18+ or another minimum age communicated for the event.
If an age restriction applies, valid government-issued identification may be required.
No refund will be provided if you are refused entry because:
You are under the required age
You cannot prove your age
Your ID is invalid, expired, damaged, altered or suspicious
Entry would breach applicable law or venue rules
13. VIP Access and Special Access Benefits
VIP Access, Partner Access or other special access types may include selected benefits.
These benefits may vary depending on:
Venue layout
Safety rules
Capacity
Legal requirements
Supplier availability
Operational requirements
Security instructions
Event format
OFFLIMITS may adjust VIP areas, access zones, bar benefits, partner placements or other special access elements where necessary.
If a specific paid benefit cannot be provided at all, OFFLIMITS may review the situation and may offer a partial refund, credit, alternative benefit or other solution where appropriate.
14. Bar, Drinks and Service Availability
If an event includes bar access, drink benefits, open bar, selected bar benefits or similar services, these may be subject to:
Age restrictions
Legal alcohol rules
Venue rules
Service hours
Capacity
Stock availability
Responsible service decisions
Safety and security requirements
OFFLIMITS does not guarantee unlimited availability of any specific drink, brand, product or service unless expressly confirmed in writing as part of a paid access package.
No refund will be provided if bar service is limited because of legal, safety, age, intoxication, stock, supplier, venue or operational reasons.
15. Ticket or Access Transfers
Tickets, paid access, guest list confirmations, wristbands and QR codes are personal and may not be transferred unless OFFLIMITS allows it.
If transfer requests are allowed for a specific event, they must be submitted to:
contact@offlimits.ro
Transfer requests may need to be sent at least 48 hours before the event.
OFFLIMITS may reject transfer requests for safety, fraud prevention, guest list, capacity or operational reasons.
Unauthorized resale, duplication, transfer or sharing of access confirmations may result in refused entry without refund.
16. Duplicate, Lost or Stolen Access
You are responsible for keeping your ticket, QR code, access confirmation, wristband or guest list confirmation safe.
OFFLIMITS is not responsible for access that is:
Lost
Stolen
Shared with others
Copied
Sold without authorization
Used by someone else
Posted publicly online
If your access is used by someone else before you arrive, OFFLIMITS may refuse entry and no refund may be provided.
17. Mistaken Purchases
If you believe you made a mistaken purchase, contact us immediately at:
contact@offlimits.ro
OFFLIMITS may review the request but is not required to approve a refund unless required by law or stated in the specific ticket terms.
Mistaken purchases may include:
Wrong access type
Duplicate purchase
Incorrect email
Wrong event
Accidental payment
Requests should be sent as soon as possible after purchase.
18. Refund Request Process
To request a refund review, email:
contact@offlimits.ro
Include:
Full name
Email used for purchase
Order number or access ID, if available
Access type purchased
Event name
Payment proof, if requested
Reason for refund request
Any relevant screenshots or documents
OFFLIMITS may request additional information to verify the purchase and review the request.
Incomplete requests may take longer to process.
19. Refund Processing Time
If a refund is approved, OFFLIMITS will aim to process it within a reasonable time.
Approved refunds are usually processed within 14 calendar days after approval, depending on the payment provider, bank or ticketing platform.
Refunds will normally be made to the original payment method.
Bank processing times, payment provider delays or platform procedures may affect when the funds appear in your account.
20. Fees and Non-Refundable Costs
Some fees may be non-refundable, unless applicable law requires otherwise or OFFLIMITS decides otherwise.
These may include:
Payment processing fees
Bank fees
Platform fees
Ticketing service fees
Booking fees
Administrative fees
Currency conversion fees
Third-party provider fees
If an event is cancelled by OFFLIMITS, we will aim to communicate whether any fees are refundable or non-refundable according to applicable law and provider terms.
21. Chargebacks and Payment Disputes
Before opening a chargeback or payment dispute with your bank or card provider, please contact us first at:
contact@offlimits.ro
We will try to review the issue and provide a solution where possible.
If a chargeback is opened without contacting us, we may provide purchase records, access records, event terms, communication history and other relevant evidence to the payment provider.
Fraudulent chargebacks or false claims may result in access cancellation, refused future access or legal action where appropriate.
22. Partner, Sponsor and Commercial Payments
Payments related to brand collaborations, partner access, sponsor placements, commercial activations, venue partnerships, supplier arrangements or custom services may be subject to separate written agreements.
If a separate written agreement exists, that agreement will control refund, cancellation and payment terms.
If no separate written agreement exists, OFFLIMITS will review commercial payment refund requests case by case.
Commercial payments may be non-refundable once planning, production, design, promotion, venue coordination, supplier booking or event preparation work has started.
23. Force Majeure
OFFLIMITS is not responsible for cancellation, delay, postponement, changes or reduced performance caused by events beyond reasonable control.
These may include:
Severe weather
Fire, flood or natural disaster
Power outage
Public authority decision
Police or emergency service instruction
Security threat
Venue cancellation or venue restrictions
Supplier failure
Technical failure
Strike or transport disruption
Public health restrictions
War, civil unrest or terrorism
Legal or regulatory changes
Other circumstances outside reasonable control
In such cases, OFFLIMITS may offer a new date, credit, alternative solution or refund depending on the situation, provider terms and applicable law.
24. Communication of Changes
OFFLIMITS will aim to communicate important cancellations, postponements, location changes or access updates through official channels, which may include:
Website updates
Email
Instagram
TikTok
SMS or messaging platforms, if used
Ticketing or access platform notifications
You are responsible for checking official channels before the event.
OFFLIMITS is not responsible if you miss an update because of incorrect contact details, spam filters, inactive accounts, ignored messages or failure to check official communication.
25. Third-Party Ticketing or Payment Platforms
If tickets or paid access are sold through a third-party platform, that platform’s own terms, refund policy, payment rules and processing timelines may also apply.
In case of conflict, the specific event terms, ticketing platform rules or mandatory law may apply.
OFFLIMITS is not responsible for delays or errors caused by third-party platforms, banks or payment providers, but we will aim to assist where reasonable.
26. Changes to This Policy
OFFLIMITS may update this Refund & Cancellation Policy from time to time.
When changes are made, we will update the “Last updated” date at the top of this page.
The version of the policy available at the time of purchase or confirmed access may apply to that purchase, unless a later version is required by law or is more favorable to you.
27. Contact
For refund, cancellation or access-related questions, contact:
OFFLIMITS
Email: contact@offlimits.ro
Website: https://offlimits.ro